Privacy Policy

Your Privacy, Protected

We collect only what we need to schedule pickups, clean your shoes, and return them safely. This page explains what we collect, why we collect it, and how we safeguard it.

Information We Collect

  • Contact details you provide (name, phone number, email).
  • Pickup and delivery details (address, preferred times, instructions).
  • Order details (service level, shoe types, addons, photos you upload).
  • Payment preferences and status (we currently accept cash on delivery).
  • Technical data when you use the site (browser type, device, and basic analytics).

How We Use Your Information

  • Schedule pickups, track orders, and deliver your cleaned items.
  • Send service updates, reminders, and support communications.
  • Improve quality, safety, and reliability of our services.
  • Maintain security, prevent fraud, and comply with legal requirements.

How We Share Information

  • Trusted service providers (e.g., messaging, storage, mapping) who help us operate the site.
  • Compliance, safety, or legal requests when required by law.
  • We do not sell your personal information.

SMS Privacy Policy

We may disclose Personal Data and other information as follows:

Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention & Security

  • We keep data only as long as needed to provide services or meet legal obligations.
  • Access to data is limited to team members and service providers who need it to perform their work.
  • We use secure storage and access controls to protect your information.

Your Choices

  • Update or correct your contact details when placing orders.
  • Opt out of marketing texts and reminders at any time by replying STOP; text HELP for help.
  • Contact us to request deletion of your account-related information where applicable.

Contact Us

Have questions about this policy? Reach us at boboclean123@gmail.com or text/call (510) 681-0699. You can also message us directly through our contact page.